Refund Policy

Effective Date: [14/04/2021]

BFY LIMITED ("BFY", "the Company", "we", "us", or "our") provides international fertility treatment coordination, translation, interpretation, and administrative support services.

This Refund Policy explains the conditions regarding cancellations, refunds, and payments made for services provided by BFY LIMITED.

By engaging our Services, Clients acknowledge and agree to this Refund Policy together with our Terms & Conditions.

1. General Refund Principles

BFY LIMITED aims to provide transparent and professional services to all Clients.

Refund decisions are made based on:

The stage of the service process;
The amount of work already completed;
Costs already incurred;
Payments made to third-party providers;
The specific circumstances of each case.

2. BFY Service Fees

Fees paid to BFY LIMITED are charges for coordination, translation, interpretation, administrative support, and related services.

Once services have been provided, completed, or substantial work has been performed, such fees may not be refundable.

Examples of completed services may include:

Initial consultation and case assessment;
Communication with medical institutions or service providers;
Translation or interpretation services;
Preparation or review of documents;
Appointment coordination;
Administrative support;
Other coordination work requested by the Client.

3. Cancellation Before Service Commencement

If a Client requests cancellation before BFY LIMITED has commenced substantial work, a refund may be considered after deduction of any applicable costs already incurred.

Any refund request must be submitted in writing.

4. Cancellation After Service Commencement

If cancellation occurs after BFY LIMITED has started providing Services, refund eligibility will depend on:

Services already completed;
Time and resources invested;
Administrative work performed;
Third-party costs incurred.

BFY LIMITED may retain fees corresponding to services already provided.

5. Payments to Third-Party Providers

Fertility-related services may involve payments to independent third parties, including:

Fertility clinics;
Hospitals;
Laboratories;
Medical professionals;
Legal professionals;
Other service providers.

Payments made to such third parties are subject to the refund policies and terms of those providers.

BFY LIMITED is not responsible for refunds, cancellations, or disputes relating to services directly provided by independent third parties.

6. Medical Outcomes and Refunds

BFY LIMITED does not guarantee medical outcomes, including:

Pregnancy;
Successful treatment;
Successful embryo transfer;
Birth of a child;
Any specific medical result.

Failure to achieve a desired medical outcome does not automatically qualify for a refund of BFY LIMITED's coordination service fees.

Medical decisions and treatment outcomes are the responsibility of independent licensed medical professionals.

7. Refund Processing

Approved refunds will generally be processed using the original payment method where possible.

Clients are responsible for:

Bank transfer fees;
Currency conversion costs;
Payment processing fees;
Other charges imposed by financial institutions.

Refund processing times may vary depending on the payment method and financial institutions involved.

8. How to Request a Refund

Refund requests must be submitted in writing to:

BFY LIMITED

Email:info@bfy-center.com

Clients should include:

Full name;
Contact information;
Description of the requested refund;
Relevant service details;
Supporting documents where applicable.

BFY LIMITED will review each request fairly and respond within a reasonable period.

9. Changes to This Refund Policy

BFY LIMITED reserves the right to update this Refund Policy from time to time.

Any changes will be published on this website with the revised effective date.